Casino Logo

PirateSpins Casino Privacy Policy

At Pirate Spins, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and protect the data you provide when you use our services. By accessing PirateSpins Casino and creating an account, you acknowledge that you have read and understood the terms set out in this document. We encourage you to review this policy carefully and contact us if you have any questions.

1. Who We Are

PirateSpins Casino is owned and operated by Vertexion Systems, a company registered under number 473502, with its registered address at Kaya Lirio 47, Otrobanda, Willemstad, Curaçao. Vertexion Systems also acts as the payment agent for our platform. We operate under a Curaçao gaming licence and are responsible for all personal data collected through https://www.piratespins.com/. As the data controller, we take our obligations seriously and apply appropriate technical and organisational measures to keep your information secure.

2. Information We Collect

When you register and use our services at Pirate Spins, we may collect the following categories of personal data:

2.1 Registration and Identity Data

  • Full name, date of birth, and nationality
  • Email address and phone number
  • Residential address and country of residence
  • Username and password (stored in encrypted form)
  • Government-issued identification documents for KYC verification

2.2 Financial and Transaction Data

  • Payment method details, including fiat and cryptocurrency wallet information
  • Deposit and withdrawal history
  • Transaction amounts, currencies, and timestamps
  • Bonus activity and wagering records

2.3 Technical and Usage Data

  • IP address and device identifiers
  • Browser type, operating system, and language settings
  • Pages visited, session durations, and in-game activity logs
  • Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communication Data

  • Messages sent via live chat or email to our support team at support@piratespinssupport.com
  • Feedback, complaints, and correspondence records

3. How We Use Your Information

At PirateSpins Casino, we use your personal data for clearly defined and legitimate purposes. We do not sell your data to third parties for marketing purposes. Our use of your information includes the following:

  • Account management: We use your registration data to create, maintain, and manage your player account.
  • Identity verification: We are required to verify your identity to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under our licence.
  • Payment processing: We process your financial data to facilitate deposits and withdrawals in both fiat currencies (EUR, USD, AUD, GBP, CAD, NZD, PLN, SEK, NOK) and cryptocurrencies (BTC, ETH, XRP, and others).
  • Bonus administration: We track your eligibility for and usage of promotions, including our Welcome Package, Wheel of Luck, Cashback Programme, VIP Club benefits, and Tier/Rank Progression system.
  • Security and fraud prevention: We monitor gameplay, transaction records, and logs to detect suspicious activity. As specified in our Terms and Conditions, any withdrawal may be subject to an internal audit, which may take up to 7 business days for amounts of $5,000 or more.
  • Customer support: We use your data to respond to your enquiries via our 24/7 live chat service or email.
  • Legal compliance: We retain certain data as required by applicable law and our regulatory obligations under our Curaçao licence.
  • Service improvement: We analyse usage patterns and technical data to improve platform performance across desktop and mobile devices.

4. Cookies and Tracking Technologies

Our Pirate Spins platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect analytical data. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

  • Essential cookies: Required for the site to function correctly, including login sessions and security features.
  • Analytical cookies: Help us understand how players navigate our platform so we can improve functionality.
  • Preference cookies: Store your language and regional settings across our five supported locales (English, Italiano, Français, Polski, Deutsch).
  • Marketing cookies: Used to deliver relevant content and measure the effectiveness of our promotional activity.

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our PirateSpins platform.

5. Data Sharing and Third Parties

We may share your personal data with trusted third parties only where necessary and for specific purposes. At Pirate Spins, we do not disclose your information to unauthorised parties. Data may be shared with:

  • Payment service providers and financial institutions processing your transactions
  • Identity verification and KYC service providers
  • Fraud detection and security monitoring partners
  • Regulatory and law enforcement authorities where required by law
  • IT service providers supporting our infrastructure and platform operations

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable privacy legislation.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. At PirateSpins Casino, we apply defined retention schedules based on the type of data and the purpose for which it was collected. Financial and identity records may be retained for a minimum of five years following account closure to satisfy AML requirements. You may request deletion of your data where no legal obligation requires us to retain it.

7. Your Rights

Depending on your jurisdiction of residence, you may have the following rights regarding your personal data held by our Pirate Spins platform:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to erasure: You may request that we delete your data, subject to legal retention requirements.
  • Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You may request that we provide your data in a structured, machine-readable format.
  • Right to object: You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at support@piratespinssupport.com using the email address registered on your account. We will respond to all verified requests within a reasonable timeframe.

8. Security Measures

We at PirateSpins Casino take data security seriously and apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These measures include SSL encryption for data transmission, secure storage systems, access controls, and regular security assessments. However, no online system can guarantee absolute security, and you are responsible for keeping your account credentials confidential.

9. Restricted Jurisdictions

Our services are not available to players residing in certain jurisdictions. As stated in our Terms and Conditions, players from Afghanistan, China, Cuba, Iran, Iraq, North Korea, Russia, the United States, and several other listed countries may not register with us. We collect location data to enforce these restrictions and to ensure we comply with applicable laws. We reserve the right to update the list of restricted jurisdictions at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Pirate Spins platform following any update constitutes your acceptance of the revised policy. We recommend that you check this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our customer care team via live chat, available 24/7 on our website, or by emailing us at support@piratespinssupport.com. Please send all email enquiries from the address registered on your PirateSpins account so that we can verify your identity and respond efficiently.

Content updated: July 21, 2026